Who do you TRUST… to sell you the right vacuum cleaner or accessories? Better yet - to FIX your vac properly when it’s time for routine maintenance or repair?
Maybe you should talk to us?! Meet Owner/Operators, John & Rachel... Certified vacuum technicians in their TWENTIETH year running this 70-year-old, 3rd generation business!
Nobody beats the value-filled experience you get with our friendly, family team...
We've always sold the BEST vacuums available on the market - that work amazingly - and we KEEP them working! You'll appreciate the personalized and honest guidance, advanced repair skills and friendly service we always provide our customers. You'll feel at ease in our clean and lovely little shop, in SHREWSBURY, NJ!
But…if you’re not nearby (or if we’re closed right now) please enjoy the fun and educational resources on this website!
This is no fly-by-night operation! Queen Vacuum (originally "Graman's Vacuum" of Red Bank, and also "Monmouth Vacuum" of Neptune City) has a rich, 65+ year history and a bright future! Proudly serving Monmouth County, NJ and beyond!
Yes indeed - we had TWO stores (each, a landmark business, rescued from extinction) that we ran simultaneously for a few years! But since 2018, we have consolidated our old locations into this new SINGLE, centrally-located storefront!
Today as always, you can count on Queen Vacuum to “serve your modern-day needs the good old-fashioned way!” Visit today!
Meet Rachel (one of our Co-Owners) and take a quick spin around our NEW store and beautiful , boutique-style showroom! Get familiar with HOW to get here, as well as the great cleaning products we carry. We can't wait to meet you for real - so stop in and see for yourself soon!
(But If you're not close by, feel free to SHOP for some basic supplies here on our secure site!)
THANK YOU for your loyalty & support as we occasionally shift our public operating schedule! Implemented in November of 2018, our "new" 4-day public operating schedule solved multiple challenges while improving our QUALITY of Work and Life! Like many others, we made some more tweaks during the COVID era. And now we've stretched our days back out a bit for your convenience, as your lives settle into a "new normal"!
Here is WHY we changed them and how it BENEFITS everyone:
1) We (John & Rachel) are the sole owners /operators of this bustling little shop! The 6-day weeks we offered for many years took a great toll on us personally and proved rather inefficient.
2) Based on your feedback, we made fast repair turnaround #1 priority, while maintaining shopping hours on Sundays, for those of you with the most hectic work/family schedules.
3) We aimed to maintain and improve the high quality level of our repair work and customer service, while keeping expenses (and prices to customers) to the minimum.
Our NEW "concentrated" schedule creates optimized blocks of time for tackling each of the specialized services we provide.
We even accept sales appointments now to streamline your shopping experience with less customer overlap!
We hope you find our new storefront & hours more value-filled and convenient in the long run!!
"A little vacuum shop....how busy could you possibly be?"
Folks - you have NO IDEA!!
There are not many who do what we do anymore - and we do EVERYTHING ourselves! During the day, our #1 focus is spending time face-to-face serving you: Sales appointments / Repair drop-offs and pickups / Providing Tech Support and general advice in-store and on the phone , etc. However, the nature of these services are very time-consuming and almost completely random ...so its difficult to get all the OTHER stuff that makes the business run! (And yes, employees are wonderful - but very expensive - and nobody wants price hikes to pay for that!)
Our new "closed door" days allow us to fulfill the massive amount of complicated, un-interruptable work like REPAIRS, fulfilling online orders, in-home central vac SERVICE CALLS, marketing, accounting, etc. (No, we're not on the couch eating bon bons!)
Improved EFFICIENCY keeps our service quality high, prices low and everyone happier!
We're grateful that this schedule is now providing us time to work efficiently, REST, as well as address the health and homecare needs of our families who live out-of-state. Yes, we travel a lot to be with them!
We all know you can't get back the precious time MISSED enjoying (and caring for) family and friends! We are grateful for all of your kindness, support and LOYALTY over all these years, and especially now :-)
We hope you all afford yourselves the same opportunity to work smarter and LIVE your lives to the fullest!
" Everything about my experience with Queen Vacuum was truly exceptional...
I went there to try vacuums...and was greeted by Rachel who took the time to explain various options, show me the differences, and help me decide - there was no hard sell. Once I had chosen, she...set it up and showed me all the features! I never thought I would love a vacuum more than my old one, but this one is amazing! I will never go anywhere else. Amazingly friendly and knowledgeable service!!:
"This store is an amazing find. Instead of a huge cooperation, this is a family run store that consistently demonstrates the values of hard work, honesty, integrity and value. I have always been treated fairly and respectfully by the staff and owner and I find their work to be done efficiently and effectively. I wish all stores were as we'll run as this one! I highly recommend them."
"Super nice people, lots of choices at various price points. I buy everything from my vacuum to vacuum bags there. Furthermore, they repair all sorts of things! ...Old fashioned good service by a family-owned business."
"WOW!!!! I never thought a "vacuum store" could be so cool OR professional! Very nice job online, and certainly in the store...I really underestimated your operation. Thank you for everything!"
"I am always impressed by the great customer service. The Deckers are not only friendly and helpful, they are knowledgeable about their products. When I have repairs on a commercial vacuum that gets a ton of use at my child care center, I know I will always get an honest answer when I ask…is it worth fixing?”
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